Jenni Philippe | Service Design Instructor at Academy Xi and the Director of Design Thinking In Action
Jenni Philippe is a Service Design Instructor at Academy Xi and the Director of Design Thinking In Action, a boutique management consulting firm. Jenni has over 12 years’ experience in strategic design and delivery, behavioural change, operating models and service design. She has led teams on large transformation projects in Europe and Australia across State & National Governments (Environment, Transport, Service NSW, Education, Defence) and Financial Services (QBE, Westpac, Macquarie). When she was GM of Customer Experience Design at Telstra, Jenni focused on building human centred design capabilities across organisations to empower leaders and employees with people-centric, systemic and innovative ways of working across all Business Units.
By building deep empathy with customers, employees and partners and considering social and environmental contexts, she brings a holistic view to solve systemic challenges. She now helps organisations exploring circular models to re-imagine their products and service delivery models by addressing the evolving needs of customers and produce more effectively, efficiently and responsibly.